This article is for students. Teachers go here.
Here's how to fix problems that you might have using Classroom.
I signed in as a student and I'm a teacher with a Google Workspace for Educationaccount
Contact your administrator and have them change your account to teacher. Who is my administrator?
I can't sign in to Classroom
You might be trying to sign in to Classroom with the wrong account. Check that you're using the email account connected to Classroom. You sign in to Classroom with one of these accounts:
- School account – Also known as a Google Workspace for Educationaccount, this account is set up by an accredited school. It looks like you@yourschool.edu.
- Personal Google Account – This is set up by you or your parent or guardian. Typically, you use a personal Google Account outside of a school setting, such as a homeschool. It looks like you@example.com.
- Google Workspaceaccount – This is set up by your organisation's administrator. It looks like you@yourcompany.com.
Note: You must have an active Internet connection to sign in.
If you can't sign in with the correct email account and password, maybe your school's administrator doesn't automatically activate Classroom for new students and users. Ask your teacher.
ENTER CLASSROOM
I've forgotten my password
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If your school uses Google Workspace forEducation – Ask your teacher to contact the admin to reset your password.
-
If you're a student using a personal Google Account outside of a school – See Change or reset your password.
How do I switch between user accounts?
If you need to sign in with a different user account, go toSwitch between accounts.
How do I sign out?
When you sign out of your account, you sign out from all Google Workspaceproducts on your device.
- In Classroom, at the top right, click your photo or account image
. - ClickSign out.
.My class code doesn't work
- If your school uses Google Workspace for Education – Ask your teacher to send you a new class code. If the new class code doesn't work, ask your teacher to contact the school's admin.
- If you're a student using a personal Google Account outside of a school – Ask your teacher to send you a new class code.
A class code consists of 6 or 7 alphanumeric characters, for example,hjhmgrk org5gdp1.
Note: You only use the class code once to enrol. You don't need to re-use the class code.
I've deleted or forgotten my class code
If you delete, lose or forget the class code before adding yourself to a class, ask your teacher to resend the code or set a new one.
Note: You only use the class code once to join the class. You are then enrolled in the class, and you don't need to re-use the code again.
I deleted my class invitation
If you lose your class invitation before adding yourself to a class, ask your teacher to resend the class invitation.
Note: You only use the class invitation once to enrol. You don't need to re-use the class invitation again.
I unenrolled from a class and want to re-enrol
If you accidentally unenrolled from a class, ask your teacher to resend you a class code or invitation.
How do I create a class?
- If your school uses Google Workspace for Education – Students can't create classes.
- If you're a student using a personal Google Account outside of a school – See Create a class.
I can't post a comment
Your teacher turned off posting for that class. Ask your teacher for more information.
How do I undelete a post?
You can't undelete a post. However, your teacher can see all your deleted posts.
I can't send or receive email
- If your school uses Google Workspace for Education – Your school's admin might have turned off Gmail for students. Ask your teacher to contact the admin.
- If you're a student using a personal Google Account outside of a school – Go toGmail Help.
The Hand in button doesn't work
If you get an error message when you click Hand in, let yourteacher know.
If you can't hand in an attachment that is assigned to you, try these steps:
- To save any work that you have done in the attachment, copy and paste your work into a blank document.
- In the Classroom assignment, onthe attachment, click Remove Make a copy.
- Click the new attachment.
- Paste any saved work into the new file.
- Click Hand in.
Make a copy.I didn't get an attachment from my teacher
If you didn't get an attachment that your teacher assigned, let your teacher know.
For information about attachments that are assigned to you, readHand in an assignment.
I can't submit an assignment
If you get the error message "Couldn't attach file" when you submit an assignment, try these different methods instead:
- Attach the video in Stream, then paste the link in the assignment.
- Open the Classwork folder, upload your file to the Class Drive, then share your file with the class group.
- Upload the same file again as a separate copy, then attach the file to the class.
How do I change the language in Classroom?
You change the preferred language for your Google Account. For details, see Change language to change the language on computer and mobile devices.
Related topics
- How do I sign in to Classroom?
- Get the Classroom app
- Get Classroom email summaries (for guardians)
Google, Google Workspace and related marks and logos are trademarks of Google LLC. All other company and product names are trademarks of the companieswith which they are associated.
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